In an effort to keep our software users informed of the current known issues and resolutions (when applicable) we have created this list of our current version’s known issues.  Please reference this list of our known issues and instructions for resolutions, workarounds, and/or updates on the progress of correcting these issues.  This list will be updated as we work through these issues.  We apologize for any inconveniences and appreciate your patience.

Please ensure that you are on the latest build of Tenant Pro 7, as many known issues are fixed in our updates.  To verify your build, open Tenant Pro 7, click on Help  > About

The current build of Tenant Pro is Version: 7.6.5.4  Build Date: 1/12/2010

The latest build of Tenant Pro 7 can be found at:  http://www.tenantpro.com/downloads/

The release notes for this release can be found at:  http://www.propertyautomation.com/downloads/tp7/release/TP7ReleaseNotes.pdf

Most Known Issues that currently exist in Tenant Pro 7 have been corrected in an upcoming new Version, Tenant Pro Complete, which is due for release in 2010.  For more information concerning Tenant Pro Complete, please contact your Account Manager at (800) 964-2792 option 1

This list was last updated on 07/07/2010

Access Only Issues

Issue	Resolution	ETA of Fix
Social Security Numbers are not displaying correctly in the Tenant Notes tab of the Tenant record, and is causing an error message saying they are not formatted correctly when changes are made to the Tenant record.	WORKAROUND:   Reenter the Tenant’s Social Security Number.	To Be Scheduled
The Move Out Wizard displays the correct Security Deposit amount for the Tenant, but the printed Closing Statement does not.  This only applies to Tenants that have a roommate sharing a Jointly-Responsible Lease, and only if the Tenant moved out is not the first on the Tenant Info tab of the Lease window.	We are aware of this issue and are currently developing a resolution	To Be Scheduled
If a Tenant is moved out of a Unit, and then moved back in to that same Unit, the Tenant Payment amounts will be doubled on the Tenant Ledger and the Tenant Payment window.	We are aware of this issue and are currently developing a resolution	To Be Scheduled
Printed Vendor Ledger for "Open Only Bill Transactions" is including paid transactions	We are aware of this issue and are currently developing a resolution	To Be Scheduled
Custom fonts do not display the Management Company’s name, in the selected font, on reports	We are aware of this issue and are currently developing a resolution	To Be Scheduled
Fast Build does not save changes to Deposit Amount if a Template is being used	FIXED:  This issue has been fixed in Tenant Pro Complete	June 2010

SQL Only Issues 

Issue	Resolution	ETA of Fix
When creating a work order from the Transaction Templates List the resulting work orders all have the same work order number.	We are aware of this issue and are currently developing a resolution	To Be Scheduled
Tenant Ledger printed through Tenant record does not match when printed through the Report Menu	We are aware of this issue and are currently developing a resolution	To Be Scheduled
Overpayment of management fees through Paymatic can occur when multiple Additional Fees are set up, but not used for all properties.  This was allowing payment of fees on certain properties for Additional Fee accounts  from other Property setups instead of only Additional Fees set up for that specific property.	FIXED:  contact Support for resolution	Currently Available

Access & SQL Version Issues 

Issue	Resolution	ETA of Fix
When running QuickBooks integration export, receiving error – Credit/Debit Entries are not in balance	FIXED: This issue was fixed in our Tenant Pro 7.6.5 release for all future transactions, however, it may be necessary to contact technical support for assistance in resolving any existing transactions that are still causing this to be out of balance.	Currently Available
Unit Inventory list does not display all Units	We are aware of this issue and are currently developing a resolution	To Be Scheduled
Reminders List of Lease Expirations only shows future dated leases.	WORKAROUND: Use Lease Expiration Report using settings of: All Properties, Include Current Leases, leave Beg Date blank, use End Date of current date, and set a value for "Show # Days Before Due" in Preferences.	To Be Scheduled
When using Property/Unit Template to create a Single Family Home property, the address does not save to the unit record. It must be re-entered.	We are aware of this issue and are currently developing a resolution	To Be Scheduled
Work Orders created with Transaction Templates are not displaying the correct Reported Date.	We are aware of this issue and are currently developing a resolution	To Be Scheduled
Tasks To Do created with the Transaction Templates are not removed from the List, and the Next Recurring Date does not advance.	We are aware of this issue and are currently developing a resolution	To Be Scheduled
Bank Reconciliation Summary Report displays an Unreconciled Difference of any Cash Withdrawal transactions on cleared Deposits	We are aware of this issue and are currently developing a resolution	To Be Scheduled
Tenant Payment Wizard distributes pre-payments incorrectly, causing Charges to remain unpaid	FIXED:  contact Support for a database Sweep	Currently Available
Batch Tenant Payments distribute pre-payments incorrectly, causing Charges to remain unpaid	FIXED:  contact Support for a database Sweep	Currently Available
Property Freeze prevents Recurring Charges from running	WORKAROUND:  change the Freeze date from 12/31/09 to 01/01/10	To Be Scheduled
Margin adjustments for 1099s do not affect pre-printed forms	WORKAROUND:  export 1099 report to Excel and adjust margins using Page Setup	To Be Scheduled
Tenant Payment Amounts are doubled when Tenant is moved out, and then back in to the same Unit and Lease	WORKAROUND:  delete all Transactions from the Lease Ledger, move the Tenant out, delete the Lease, and then move the Tenant back in with a new Lease, and recreate the Ledger	To Be Scheduled
Deposits are unable to be edited because they are locked even though the Bank Reconciliation window shows they are uncleared	WORKAROUND:  create a new deposit with a different deposit number	To Be Scheduled
Error - "Column 'Generate 1099sByOwner' does not exist" when editing an Owner record	This issue is due to the unique settings of users’ environments; please contact Support for a resolution	Currently Available
Error - "Input Data not in correct format"  in Batch Tenant Payments due to a non-numerical  Batch ID	WORKAROUND:  only use numerals in the Batch ID field	To Be Scheduled
Error – “Before paying bills please set up an Owner under ‘Management Company Financials’ in ‘Setup’ -> ‘Management Company’ Menu” when paying Bills	This is an incorrect error message; please verify the Property Freeze Date of the Properties for which you are paying bills	To Be Scheduled
Tenants with zero balances are not showing on Aged Tenant Delinquency Report - even when "Show zero/credit balance accounts" is selected	FIXED:  This issue has been fixed in Tenant Pro Complete	To Be Scheduled
ETA OF FIX IS SUBJECT TO CHANGE WITHOUT NOTICE