FAQ ID # 119 - How do I install Tenant Pro on my Windows Vista, Windows 7, or Server 2008 operating system?

FAQ ID # 119

Tenant Pro and Windows Vista and Windows 7
Last Update : 2010/05/13

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Question / Issue

How do I install Tenant Pro on my Windows Vista, Windows 7, or Server 2008 operating system?

Answer / Solution

Windows Vista/Windows 7/Server 2008 and Tenant Pro 7

User Account Control

Windows Vista and Windows 7 has very strict security features, even when a user is set up as equivalent to an Administrator. For this reason almost anything you do relating to installations and the like, will generate a message asking if you are sure you want to Allow. This feature is designed to prohibit any uninitiated items from running on your computer. This can, however, block access to the SQL Server that Tenant Pro uses to store the database on your computer, as well as cause data corruption, so it is important that you disable it. This feature is the User Account Controls (UAC).

**Server 2008 users, follow instructions for Windows Vista**

To turn off your UAC, do the following:

1a. VISTA USERS: Start button>Control Panel>User Accounts>Turn User Account Control on or off.

1b. WINDOWS 7 USERS: Start button>Control Panel>System and Security>Change User Account Control Settings

2a. VISTA USERS: Uncheck the box to turn off UAC. Click OK.

2b. WINDOWS 7 USERS: Drag the bar all the way to the bottom, to “Never Notify.” Click OK.

2a. 2b.

3. A window will appear requesting that you Restart Now. Proceed with the restarting of your machine.

4. After restarting, you may proceed with your Tenant Pro 7 installation.

Installing Tenant Pro 7 on Vista and Windows 7

· When you are installing Tenant Pro 7 on a computer with Windows Vista or Windows 7, it is important to initiate the installation in one of the following two manners:

From CD: When you insert the Tenant Pro 7 CD, a splash screen may launch automatically. You will need to close this screen. Then click the start button (round Windows button in lower left corner) and click on Computer. Next, right click on the CD drive which has the Tenant Pro 7 CD and click on Explore. You will see some files and you will right click on the Setup file. This will begin the installation of Tenant Pro 7.
From Tenant Pro Web: Go to the downloads page and click on the link to download the latest Service Release of Tenant Pro 7. You will be prompted to Save or Run and it is important that you click on Save. Then you will point to the location to download the file. (Desktop is recommended as it is easiest to find.) After pointing to your desktop, click on Save and download will begin. After the download is complete, you will need to right click on the installation file that has been downloaded to your desktop and click on Run as Administrator. The installation of Tenant Pro 7 will begin.

During the Installation of Tenant Pro 7 you will be prompted to install the .NET Framework 1.1 as well as the Service Pack for .NET Framework; click OK. It will then prompt you again, asking if you want to install the .NET Framework. Click yes to allow. You will also be prompted to agree to the terms of installing the .NET Framework, required for installation. Throughout the installation of the .NET Framework you may have to reboot your computer - click Yes to allow. When rebooted the installation should pick up where it left off. It is possible that you will have to reboot multiple times.

Opening Tenant Pro 7 in Windows Vista and Windows 7

· After you have installed Tenant Pro 7 you will need to perform one additional task to ensure that the program will open with Vista properly every time. First you will right click on the Tenant Pro 7 icon on the desktop (or wherever you normally open Tenant Pro 7). Then click on Properties. Next you will need to click on the Compatibility tab and under “Privilege Level” check the box “Run this program as an administrator.” Select OK to close the window. From now on, simply double click on the Tenant Pro 7 icon and it will automatically run as administrator which is required in Windows Vista.

Direct Link to This FAQ

http://www.tpknowledgebase.com/?faqid=119