FAQ ID # 1111 - When starting Tenant Pro each day, we get the update screen... then when we proceed it says it cannot connect to the server. How do we resolve this?

FAQ ID # 1111

I get an error when trying to update my Tenant Pro
Last Update : 2010/03/15

Question / Issue

When starting Tenant Pro each day, we get the update screen... then when we proceed it says it cannot connect to the server. How do we resolve this?

Answer / Solution

How to Update Tenant Pro 7

If you run the update wizard in Tenant Pro 7, but it will not update Tenant Pro 7, follow the instructions below.

1. Close Tenant Pro 7.

2. Download and save the the most recent version of Tenant Pro 7, found here: http://www.tenantpro.com/downloads/

3. Follow the normal installation procedure and Tenant Pro 7 will be updated; this will eliminate the 'Cannot connect to server' error going forward.

Direct Link to This FAQ

http://www.tpknowledgebase.com/?faqid=1111